• Helsinki Helpers guiding. Photo: Jari Kippola

Useful information for cruise visitors

Here you will find useful information on tram tickets, where to find internet access and good-to-know telephone numbers.

Public transport
Internet access
Emergency telephone numbers
Lost and found
Currency exchange
Post office
Public toilets

Public transport in Helsinki

With a single ticket you can hop aboard trams, busses, the metro and even the ferry to Suomenlinna. Single tickets can be purchased from the driver, from ticket machines or even by sending an SMS text message by mobile phone (requires a Finnish service provider).

Day tickets are available for unlimited use on public transportation for 1-7 days. They can be purchased from ticket machines, from the Tourist Information or from the Helsinki City Transport service point in the Central Railway Station. One day ticket is also sold by the drivers.

Regional tickets allow the holder to travel freely in Helsinki, Espoo, Kauniainen and Vantaa. Regional tickets and regional tourist tickets can be purchased eg. from ticket machines.

Helsinki Card holders can travel free of charge on public transportation within the city.

Journey Planner - A journey planning service provided by YTV Transport to the users of the Helsinki metropolitan area.

Internet access

You can connect your laptop or mobile phone to a wireless network in many places throughout the city centre. WLAN Hotspots can be found through the City Service Map.

Emergency telephone numbers

General emergencies 112
Police 112
Ambulance and fire 112


24-hour service
Haartman Hospital
Haartmaninkatu 4
tel. +358 (0)9 310 63231/emergency duty or +358 (0)9 310 5018/exchange

Mehiläinen Töölö (private hospital)
Runeberginkatu 47 A
tel. +358 (0)10 414 0444

Terveystalo Kamppi (private hospital)
Jaakonkatu 3
tel. +358 (0)30 6000

24-hour health service information, telephone +358 (0)9 310 10023
Information about health services and medical advice


24-hour service:
Yliopiston Apteekki
Mannerheimintie 96
telephone +358 (0)300 20200 (nationwide customer service number)

  • Yliopiston Apteekki (Mannerheimintie 5), open Mon-Sun 7am-12midnight

Lost and found

Suomen Löytötavarapalvelu, Mäkelänkatu 56, (€1.67/min +local call charge), when calling from abroad tel. +358 (0)600 41 006

Suomen Löytötavarapiste, Kampin keskus, Narinkka 3, telephone +358 (0)600 0441 (€1.67/min +local call charge), open Mon-Fri 10am-7pm, Sat 10am-4pm,

Helsinki Police Department, Pasilanraitio 1, telephone +358 (0)71 877 3180 (lost and found enquiries Mon-Fri 9am-1pm).


Nordea, Aleksanterinkatu 30, telephone +358 (0)200 3000, Mon-Fri 10am-4.30pm

OP, Aleksanterinkatu 19, telephone +358 (0)10 255 9015, Mon-Fri 10am-4.30pm

Danske Bank, Kaivokatu 6, telephone +358 (0)200 2580, Mon-Fri 10am-4.30pm

Currency exchange

Forex, telephone 0600-550 095
- Railway Station, Mon-Fri 8-20, Sat 9am-7pm, Sun 9:30am-5pm
- Mikonkatu 11, Mon-Fri 9am-8pm, Sat 10am-6pm, Sun closed
- Department store Stockmann, 8th floor, Aleksanterinkatu 52B, Mon-Fri 9am-9pm, Sat 9am-6pm, Sun 12am-6pm

Tavex, telephone +358 (0)9 681 49 149
- Fabianinkatu 12, Mon-Fri 9am-6pm, Sat 10am-4pm
- Railway Station (Asematunneli), Mon-Fri 10am-6pm

Post office

Main post office, Elielinaukio 2 F, telephone +358 (0)200 71000, open Mon-Fri 8am-8pm, Sat 8am-4pm, Sun 12noon-4pm


Taksi-Helsinki, telephone +358 (0)100 0700 (1,17€/phone call +0,25€/10s + local call charge)

Taxis can be ordered by phone, from taxi stands (located throughout the city centre, including outside the Central Railway Station, around Senate Square, along Esplanade Park and at ferry terminals) or hailed from the street. Taxis are available whenever the yellow light on the roof is on

Public toilets

Automatic toilets are located throughout the city, for example beside the Old Market Hall, in Esplanade Park and in Sibelius Park. Price: €0.50/person.

The public toilet on Sofiankatu is open both in summertime and wintertime and is suitable for wheelchairs. Pay to the attendant.

Updated 09/06/2015